Frequently Asked Questions

No, we have you purchase products/equipment yourself for transparency and objectivity. We are biased towards UniFi and Microsoft products for example, but with a primary focus on tailoring solutions to best suit your needs, we are always open to and considering options outside of the ecosystems we are biased towards. 

Yes, but we usually work alongside one of our selected electricians or one of your choice.

Our on-site service area is flexible within New England. However, we can design, pre-configure, and manage systems for anywhere in the US.

We provide a pre-configuration service:

Your equipment ships to us first. We build, test, and configure your hardware on our test bench. We then ship your equipment as a plug-and-play system where everything is ready to be installed/mounted right out of the box. This way, once everything has been installed and plugged in at your site, your system will be fully functional and accessible to you immediately. We work with your chosen electrician or installer throughout and provide them with documentation in advance. 

After the installation is complete, final adjustments/optimizations are done remotely, and we train you to use and/or manage the new system. We can then hand the system over to you completely or leave it accessible to us so we can provide a management and maintenance service for you. Regardless, we offer free support for the first 90 days after your equipment is installed. Beyond that we are only a text or phone call away.